Stamps.com is looking for a forward-thinking Project Manager who will be responsible for driving and managing our Customer Care initiatives as part of our ongoing evolution to build out a world-class customer experience. As part of our Customer Care team, this role will be responsible for development, implementation, and management of key process improvements impacting team productivity, performance, customer experience, and implementation and management of new products and/or services delivered by our Product and Development teams. This position reports to the Vice President of Customer Care.
The Customer Care organization’s purpose is to support our ever-growing population of customers through providing top notch customer service and technical support assistance.
With nearly 650,000 monthly subscribers, Stamps.com™ is the leading provider of Internet-based postage solutions. Stamps.com was the first company to be approved by the U.S. Postal Service® to offer a software-only postage service that lets customers buy and print postage online. The Company targets its services to small businesses, home offices and online retailers, and currently has PC Postage partnerships with Avery, Microsoft, HP, the U.S. Postal Service and others. Stamps.com is a publicly traded company on the NASDAQ under the symbol STMP.
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