$18.00 per hour
An intricate knowledge of the relationship between software and background processes of operating systems is a MUST!
This position calls for individuals who are able to maintain the fine balance between technical troubleshooting and customer relationship building required to find an innovative way to solve an old problem. Simply put, we are a call center that helps our customers when our software doesnt perform correctly. If you are a technical tinkerer, this is the job for you. This is not your typical customer service job. And Stamps.com is no typical company!
Stamps.com is a company you can grow with. The Software Support Technician assists external customers of Stamps.com products and services by answering questions and solving technical hardware and software related issues. This role requires a mix of technical support and customer service skills to be successful.
The Customer Care Department has a mission critical task in not only meeting our customer’s needs, but doing so in the most professional and friendly manner possible. We are the mailing and shipping experts within our company and within our industry. We take extraordinary care of our customers by solving their challenges efficiently and accurately. We share customer insights throughout the organization and help drive positive and meaningful changes.
Skills and Knowledge: