Stamps.com

Inside Account Manager - Shipping

Category
Sales

Overview

Team/Department Description:

The Inside Account Management Team for Stamps.com/Endicia works with some of our most valuable Shipping customers to enhance their experience and utilization of our products.  We are true partners in business to the customers we serve, and our customers receive great benefit from the expertise and engagement we offer.

 

Strategic Imperative:

The Inside Account Management team exists to be the eyes and ears of our most valued customers, channeling important customer feedback back to our Product and Development teams, and making sure that no large customer would ever walk away from our family of products without a meaningful attempt to understand their needs and to retain them.  We also add direct value to our company’s bottom line by presenting additional products and solutions to our existing customer base as they are developed.

Responsibilities

Primary Objectives:  

  1. Form a strong relationship by phone with each customer within a managed list of accounts as part of a geographic territory in the United States, giving priority to the top 20% of customers within your portfolio.
  2. Deeply engage with each customer to understand their unique needs and use of shipping technology products, use of shipping carriers, and the factors driving their choices of those products and carriers to encourage loyalty to you our company. Help each customer understand that Stamps.com is more than a technology product, but is a company of entrepreneurial people who are here to support them and celebrate their success.
  3. Grow the revenue value of your given portfolio of customers by becoming skillful at presenting shipping technology products and explaining their value to our customers.
  4. Be a positive and thoughtful contributor to your entire team, celebrating the success of each team member and doing what’s needed to lend mutual support.
  5. Take time to have fun every day, with our customers and with each other!

Essential Position Duties:

  1. Form a strong relationship by phone.
  • Place and receive about 40 phone calls per day to our customers
  • Use our systems and tools to do research on each customer’s history and shipping behavior while keeping up the above calling productivity.
  • Keep thorough and accurate notes in our various systems recording the topics of your discussions and specific customer responses and feedback
  1. Deeply engage with each customer.
  • Actively listen to the customer to discover their product and service’s needs.
  • Demonstrate superior product and services knowledge.
  1. Grow the revenue value of your given portfolio.
  • Recommending fit for purpose services to meet the customers shipping needs.
  • Participate in weekly and monthly trainings to improve your product knowledge as well as your communication and sales ability.
  • Accumulate and organize feedback of important themes you are hearing from multiple customers for weekly reports to our Product and Development teams.

Qualifications

Education and/or Experience:                                                                  

  • Bachelor’s degree preferred, or equivalent experience
  • One to Three (1-3) years’ providing account management or professional customer service for a technical product to business clientele
  • Demonstrated experience in sales achievement, especially by phone, is preferred

Skills and Knowledge:

  • Strong knowledge sales processes
  • Strong verbal presentation skills
  • Strong ability to overcome objections
  • Results-orientation
  • Strong time management skills
  • Effective relationship-building skills, deployed both internally and externally with clients

Computer/Software/Application Proficiency:                                                   

  • Must possess intermediate skills with Windows software and MS applications
  • Working knowledge of computer systems and/or the package shipping industry and its associated software and carriers is highly desired

Travel Requirements:

  • Travel not required, but may be requested on a limited basis.

EOE/M/F/Vet/Disability

 

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