The Customer Care Coach directly manages a team of 12-15 members along with active floor management and queue monitoring to ensure adherence to service levels. Coaches also provide team member’s performance coaching, performance feedback, and administer disciplinary discussions. The role is primary point of contact for team members and ensures that our customers are receiving high quality service.
Stamps.com is a company you can grow with. The Tier 1 Technician assists external customers of Stamps.com products and services by answering questions and solving technical hardware and software related issues. This role requires a mix of technical support and customer service skills to be successful.
The Customer Care Department has a mission critical task in not only meeting our customer’s needs, but doing so in the most professional and friendly manner possible. We are the mailing and shipping experts within our company and within our industry. We take extraordinary care of our customers by solving their challenges efficiently and accurately. We share customer insights throughout the organization and help drive positive and meaningful changes.
Essential Position Duties (typical monthly, weekly, daily tasks):
1. Manage and support assigned team members.
2. Monitor and drive team member performance.
3. Manage work assignments and scheduling.
4. Train and develop assigned team members.
5. Ensure superior customer service delivery to the organization’s customers.
Required Education and/or Experience:
Skills and Knowledge: