Stamps.com is looking for a forward-thinking, Project Manager who will be responsible for driving and managing our Customer Care initiatives as part of our ongoing evolution to build out a world-class customer experience.
This is a high impact role where strategy meets execution!
The ideal candiate will have a balanced background in both customer support operations and project management. This person will be a passionate, hard-working professional with proven process improvement experience, strong critical thinking skills, deep understanding of Customer Success and SaaS Business Processes, and will have the ability to work cross-functionally in a dynamic and fast-paced environment. The role will be the voice of the company to the customer as well as the voice of the customer to the company. The Project Manager is an individual contributor role with no direct reports.
As part of our Customer Care team, this role will be responsible for development, implementation, and management of key process improvements impacting team productivity, performance, customer experience, and implementation and management of new products and/or services delivered by our Product and Development teams. This position reports to the Director, Customer Care.
The Customer Care organization’s purpose is to support our ever-growing population of Stamps.com customers through providing top-notch customer service and technical support assistance.
Stamps.com (Nasdaq: STMP) is a leading provider of Internet-based postage services. Stamps.com’s online postage service enables small businesses, enterprises and online retailers to print U.S. Postal Service-approved postage with just a computer, printer and Internet connection, right from their home or office. The Company targets its services to small businesses and home offices, and currently has PC Postage partnerships with Avery, Microsoft, HP, the U.S. Postal Service and others.
Essential Position Duties (typical monthly, weekly, daily tasks):
Education and/or Experience:
Skills and Knowledge: