The Inside Account Management (IAM) team is a group of 11 experienced account managers based in our El Segundo and Mountain View offices. The team’s primary objective is to grow revenue from existing customers by promoting new programs, products and services that result in increased customer loyalty and ultimately increased package volume with the USPS. The team is part of the Customer Care group and also works closely with the Marketing team.
The Inside Account Management team (IAM) is a critical to the company as they drive our customer growth and retention program. The Manager, IAM measures, monitors and holds IAM's accountable for their activities and results as well as lead by example. The role is also accountable for developing and coaching the team, conducting customer account reviews, making account calls with IAM's, monitoring account health, and maintaining the company’s value proposition for all accounts.
With nearly 650,000 monthly subscribers, Stamps.com™ is the leading provider of Internet-based postage solutions. Stamps.com was the first company to be approved by the U.S. Postal Service® to offer a software-only postage service that lets customers buy and print postage online. The Company targets its services to small businesses, home offices and online retailers, and currently has PC Postage partnerships with Avery, Microsoft, HP, the U.S. Postal Service and others. Stamps.com is a publicly traded company on the NASDAQ under the symbol STMP.
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