• Fraud Analyst

  • Overview

    We are seeking an individual to serve as a Associate Fraud Analyst for the Company.  The candidate will be responsible for various duties including evaluating accounts for fraudulent activity, identify new fraud patterns and recommend methods to address them, and preparing periodic reports.



    With nearly 650,000 monthly subscribers,™ is the leading provider of Internet-based postage solutions. was the first company to be approved by the U.S. Postal Service® to offer a software-only postage service that lets customers buy and print postage online. We target our services to small businesses, home offices and online retailers, and currently has PC Postage partnerships with Avery, Microsoft, HP, the U.S. Postal Service and others. We are a publicly traded company on the NASDAQ under the symbol STMP.


    • Monitor, research and resolve internal fraud alert queues, and the appropriate queues within established service levels.
    • Communicate with customers by taking inbound or making outbound calls.
    • Provide world-class Customer Care via phone, e-mail, and other communication channels.
    • Perform account research and process requests received from the Customer Care department.
    • Perform periodic analysis of fraud screening results
    • Assist in the creation and implementation of new fraud screening rules
    • Work closely with other departments within the company.


    Experience and Education:

    • Undergraduate degree from an accredited university is preferred.
    • Minimum of two (2) years' of experience in an e-commerce environment as a Fraud Analyst. 

    Skills and Knowledge:

    • Strong quantitative and analytical skills
    • Strong communication and people relationship skills
    • Comfortable with multi-tasking and privatization and able to work in an independent, efficient and effective manner in a fast-paced environment
    • Strong attention to detail
    • Strong organizational and time management skills
    • Ability to work with minimal supervision



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