Help Desk Services are at the heart of Stamps.com’s IT support model. Our team approaches work as seeing no job as too small or no challenge is too big. Providing high quality assistance to corporate users the first time is our primary focus. Helpdesk supports internal end users with corporate resources including desktops, laptops smartphones and corporate servers. We provide incident and request management services as well as deliver on projects based on internal departments’ requirements. Helpdesk services including Active Directory, Single Sign-On, Email, Jira and Slack.
The Help Desk Systems Administrator tier 1 is an integral part of the Help Desk team and serves as the initial point for the end users. They provide initial technical support for all Hardware, software and networking problem response and resolution for all internal users. Tier 1 works off of tickets, email and phone requests. This position reports to the Manager, Help Desk.
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