• Associate Fraud Analyst

  • Overview

    We are seeking an individual to serve as a Associate Fraud Analyst for the Company.  The candidate will be responsible for various duties including evaluating accounts for fraudulent activity, identify new fraud patterns and recommend methods to address them, and preparing periodic reports.


    Company Perks:

    Competitive pay, 401k with company match, Medical, Dental and Vision Insurance, Employee Stock Purchase Plan, Educational Reimbursement, Commuter benefits, Discount programs, Inventor patent bonuses


    Stamps Company Overview: (NASDAQ: STMP) is the leading provider of postage online and shipping software solutions to nearly 750 thousand customers, including consumers, small businesses, e-commerce shippers, enterprises, and high volume shippers. offers solutions that help businesses run their shipping operations more smoothly and function more successfully under the brand names Stamps.comEndicia®, ShipStation®, ShippingEasy® and ShipWorks®.’s family of brands provides seamless access to mailing and shipping services through integrations with more than 475 unique partner applications.


    • Monitor, research and resolve internal fraud alert queues, and the appropriate queues within established service levels.
    • Communicate with customers by taking inbound or making outbound calls.
    • Provide world-class Customer Care via phone, e-mail, and other communication channels.
    • Perform account research and process requests received from the Customer Care department.
    • Perform periodic analysis of fraud screening results
    • Assist in the creation and implementation of new fraud screening rules
    • Work closely with other departments within the company.


    Additional Job Duties:

    • Sit for prolonged periods of time.
    • Utilize wrist and hands for a prolonged period of time.
    • Walk short distances.
    • Stand for short periods.

    Application Eligibility for Current Customer Care Employees:

    • Must not be on any active write-ups or Performance Improvement Plans
    • Must be employed at for a minimum of 6 months
    • Must have exceptional attendance and
    • Customer Satisfaction average must be at or better than the team average

    Preferred Experience and Education:

    • Undergraduate degree from an accredited university is preferred.
    • Minimum of two (2) years' of experience in an e-commerce environment as a Fraud Analyst. 

    Skills and Knowledge:

    • Strong quantitative and analytical skills
    • Strong communication and people relationship skills
    • Comfortable with multi-tasking and privatization and able to work in an independent, efficient and effective manner in a fast-paced environment
    • Strong attention to detail
    • Strong organizational and time management skills
    • Ability to work with minimal supervision









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